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Look out for The Big Adventure Store Team out and about this season, for updates on their progress see The Big Adventure Store Team
Instore only offers and promotions
Gift ideas from £3.00 +
Gift Vouchers available from £1 +
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Terms and Conditions
The Big Adventure Store Ltd complies with UK consumer law, including Distance Selling Regulations which means you're safe shopping with us.
We are happy to refund or exchange items damaged in transit, that are faulty or ordered incorrectly. If you find you have ordered the wrong size we will be happy to exchange (subject to postage costs).
Please check sizes carefully when ordering, if in doubt please contact us.
We pride ourselves on providing the very best customer care and aftersales service. Our terms do not affect your statutory rights.
Please note all returns must be accompanied by a completed Returns Claims Form.
Non-Warranty Returns
Goods must be returned within 5 working days of receipt to receive a refund excluding postage & packaging costs.
Goods must be in the original packaging with all labels attached.
Goods must be complete even if broken.
Goods must not have been used or fitted in any way.
All returned goods must be accompanied by a completed Returns Claims Form.
All returns must be sent by Recorded Delivery.
All bike returns will be subject to a re-stocking fee of £75, so please contact us before ordering if you are unsure.
If we have sent the wrong products then you will not be liable for any postage costs.
Please take care when packing your goods, we cannot take responsibility for any damage that occurs in transit.
All returns are to be sent to the following address:
The Big Adventure Store Ltd
Unit 108 Basepoint business centre
Rivermead Drive
Swindon
Wiltshire
SN5 7EX
Warranty
All products purchased from The Big Adventure Store Ltd are fully covered by manufacturer's warranty. With any bike purchase it is important that the customer understands the particular warranty and terms and conditions of the manufacturer.
If a fault develops, you must stop using the product immediately and contact us to find out how to return the item. All items must be accompanied with a completed Returns Claims Form. We will inform you within five working days if we need to return the product to the manufacturer, or if it is not a warranty issue. If the product is not deemed a warranty issue, you will be liable for the postage costs to return the item to you.
Refunds
We will refund your credit/debit card within 7 days of receiving the product and accompanying Returns Claims Form. Please allow up to 14 days for the refund to be processed. Please note that refunds will not include postage costs unless it was a result of our error.
At The Big Adventure Store, we will do our upmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.
Postage Refund
We only refund postage on goods deemed to be a warranty issue by the manufacturer or if we send the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange the items but you will be liable for all postage costs.
Delivery
When in stock, all orders are usually dispatched within 24 hours and are sent by First Class post or by courier. Postage costs £3.99 for all items except bikes and for orders outside of the UK. Please contact us for a quote.
If an item is out of stock it can take 5-10 working days before dispatch.
Part Shiping Orders
The Big Adventure Store may part-ship orders at no additional postage cost to the customer in the unexpected event that goods are still not available in stock after a reasonable amount of time.
Product Prices
The Big Adventure Store prices include VAT at the standard UK rate of 17.5% on all goods irrespective of whether they are shipped outside the EU. If you have purchased our products from outside the UK and wish to claim back that portion of the purchase from HMRC, then please download form VAT65A from the HMRC website and follow the instructions contained therein.
Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.
Secure Payment
The Big Adventure Store accepts most major credit cards for online orders and uses Secure ePayments to ensure your details are safe.
Payment Options
The Big Adventure Store Ltd accepts most major credit cards for online orders and uses HSBC secure ePayemnts to ensure your transaction is handled securely. Please do not send cash or cheques. All transactions are carried out in UK Pounds Sterling due to varying exchange rates.
Privacy Policy
The Big Adventure Store will not give your details to any third parties or organizations. To process your order and update you with delivery status we need to have your name, email address, phone number (to help courier deliver your goods), credit card billing address and delivery address and any other relevant details. From time to time, we may send you emails to let you know about special offers within the store and online. If you do not wish to receive these emails please contact us.
Cookies
A cookie is a small text file stored on your computer which a website uses to remember the preferences you select when using the site and other settings designed to make using our web site easier. All shopping websites use cookies in order to function properly.
Web Site Usage
The Big Adventure Store cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.
The Big Adventure Store will not be held responsible for errors and omissions. By using our site and ordering through this system you understand these terms and conditions and accept them without reservation.
Information Accuracy (E&OE)
This website is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and websites. We often photograph products ourselves where images are not available. Although we try to ensure all information and images are correct - occasionally there may be inaccuracies. Because the product information we use comes only from our suppliers, we cannot be held responsible for website errors. If you buy any products from us, based on wrong information, we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received or collected in one of our stores by the cardholder. The Big Adventure Store reserves the right to change these conditions at anytime and without prior notice.
Website Changes
Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.
The Big Adventure Store copyright
All images, website code, intellectual property, descriptions, prices and other material on this website are the property of The Big Adventure Store. It may only be copied with the express permission of The Big Adventure Store.
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FREE Shipping on orders over £100 in the UK (excluding bikes)
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Opening Times |
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Monday 08:00 - 18:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 09:00 - 18:00
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Special Offers |
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